From listening better to citizens, to making operations more efficient, AI brings multiple benefits to governments to make better decisions. By Hugo Cen.
The continuous progress of technology has led to different government organizations having to modify their structures, as well as the way in which they execute their processes.
Nowadays, applying tools such as Artificial Intelligence (AI ) in government is essential, since AI makes all operations more efficient, allows citizens to listen better, have greater sensitivity about what they are asking for, what they need, and know the general feeling you have.
According to Christian Peñaloza , doctor in Cognitive Neuroscience, there are three categories into which the main current benefits of Artificial Intelligence in government can be grouped. These are:
- Perfect existing processes: it is based on automating many of the tasks that are carried out, particularly those that consist of data collection and procedures that are carried out for the government
- Improve decision-making with data : here AI can be used to analyze all the data collected and, from it, make better decisions
- Crime prevention: it is more focused on using this technology to be able to detect certain frauds, for example, many use it in the part of the Tax Administration Service (SAT) in collaboration with banks, to be able to detect strange movements and to be able to identify transactions that are not legitimate. It is also implemented in security departments to prevent crime
What’s more, data should be the mainstay of current public policies since, as mentioned above, they generate enormous value. Good read!
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