This session is part of a learning curriculum that author designed to incrementally skill up and empower a team of Designers and Researchers whose skillset and ways of working had fallen behind the times. By Robert Sens.
Why is Robert Seans sharing this? He has open-sourced this content to help others understand the fundamentals of human-centered interaction design and the multi-dimensional skillset needed to be successful in complex, collaborative environments.
Flows enables us to think spatially and visualize complicated systems from the perspective of an end-user.
When designing products and experiences, flows are the most powerful and multi-purpose tool to ideate and define impactful user experience. They help us:
- Understand – Processes, Relationships/Connections, Complexity, and the boundaries (of a system)
- Communicate – Everything mentioned above ☝🏼☝🏼☝🏼 [+] The structure of systems, Multi-step interactions, Why design decisions were made, Where opportunity exists
- Identify Opportunities – Customer Pain points, Gaps/Opportunity Spaces, Efficiencies, Inefficiencies
Plenty of visual flows in this article with links to further reading. Excellent!
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