For over a decade, IT Infrastructure Library (ITIL) has been the leading IT service management (ITSM) framework adopted by enterprises across the globe. So, what is driving a rapidly increasing interest in Site Reliability Engineering (SRE) as a service management alternative? By Jayne Groll.
ITIL is a library of volumes describing a framework of best practices for delivering IT services.
In its own words, Google refers to SRE as its approach to service management: “The SRE team is responsible for the availability, latency, performance, efficiency, change management, monitoring, emergency response and capacity planning.”
The article then provides information on:
- ITIL4 framework compared to SRE
- SRE is more closely aligned to Agile and DevOps
- What this means for the “Humans of DevOps” in Operations and ITSM
Services will always need to be managed. However, competing in a digital age requires new ways of working and thinking with speed and quality as key metrics. Agility must be instilled across the value stream spectrum in order to increase flow and deliver an exemplary customer experience. Excellent!
[Read More]