Design scenarios are useful tools for communicating ideas about user actions. Mapping design scenarios also has the added benefit that it helps formalize ideas and to take creative approaches to those ideas. By Katie Inglis.
Most importantly of all, it will ensure that your designs are firmly rooted on terra firma and taking a “what our users want/need” approach from the outset. In general, user scenarios are designed to capture the key interactions with a system and not all possible interactions.
A user scenario simply describes a basic story of an action or goal that a user wants to accomplish. It might be how Kevin needs to buy a CD online for delivery today for his friend’s birthday, for example. Of course, scenarios can be much more detailed too the idea is to work out the: who, what, when, where, why and how of the user’s scenario.
The article explains:
- What is a user scenario?
- When should scenario mapping be used in a project?
- How to do user scenario mapping?
User scenarios are a great way of communicating the key tasks a user will perform with a system. Good read!
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