Efficiently dealing with an incident or crisis weighs heavily on three main factors; preparation, process and the tools you have to hand. The latter can greatly influence your incident management process and a cyber incident management platform should make the implementation of your incident response quick and easy rather than hinder it. By Cheryl.
So before considering a tool to help manage incidents, consider your incident / crisis management plan! Do you have one? Map out a clear incident response plan for your department and essentially for your business.
Cyber security incidents happen on a daily basis, preparation is vital for phishing attacks, insider threats, denial of service disruptions, malware and ransomware, to name but a few.
These incident response strategies are often IT oriented, but an incident can often require the input and action from beyond the IT department should an event escalate into a crisis affect the organisation as a whole. The article then reads about:
- So what’s the difference between an incident and a crisis?
- An incident platform is for life not just for cyber!
- Be prepared
- Theory test before practical
Breaking this down into 2 areas, firstly you should consider the business culture and resource you already have. Secondly, comes the features and benefits that you require and have determined aren’t already covered by existing tools and processes. A “last but not least” consideration for your incident response platform is how easily you can use it to train staff on? Good read!
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