Marina Posniak article about writing clear, helpful copy for when things go wrong. Article about an everyday type of failure that doesn’t get much attention in the product development process.
Each error message is a tiny roadblock that gets in the way of what we were trying to do.
Some tips for writing helpful error messages mentioned in the article:
- Say what happened and why
- Suggest a next step
- Find the right tone * When it comes to a good or bad user experience, the difference is often in the details. Writing clear error messages can reduce frustration and help people continue using your app or service. So it’s worth it to give these little guys some love. Well worth your time.